Privacy Policy

The controller responsible for processing personal data under this Privacy Policy is Integrated Agents, Inc. (operator of textcontent.ai).
Contact: support@textcontent.ai.
Additional legal information may be provided on our Imprint page.

We may collect the following categories of personal data:

• Account data: name, email address, company name, billing details, login credentials (stored in hashed form), and account settings.
• Billing and transaction data: payment status, invoices, plan information, and usage amounts. Payment card data is typically processed by our payment processors, not stored by us.
• Usage data: log data and diagnostics (e.g., IP address, device/browser info, pages viewed, timestamps, feature usage, and errors).
• Communications: messages you send to us (support requests, emails, chat).
• Agent interaction data (if you enable it): call audio, call recordings (if enabled), transcripts, chat messages, SMS/WhatsApp messages, contact identifiers, conversation metadata (e.g., timestamps, duration), and agent outputs.
• Customer Content: information you upload or connect (e.g., documents, knowledge base material, rules/instructions, website content you provide).

We use personal data to:

• provide, operate, and maintain the Service;
• create and administer accounts and authenticate users;
• process payments, manage subscriptions, and send invoices;
• enable agent functionality (e.g., processing audio/transcripts/messages to produce responses and actions);
• monitor and improve reliability, performance, and security;
• provide customer support and respond to requests;
• comply with legal obligations and enforce our terms.

Where the GDPR or similar laws apply, we process personal data under one or more of these legal bases:

• Contract: to provide the Service you request.
• Legitimate interests: to operate, secure, and improve the Service, prevent abuse, and communicate with users.
• Consent: where required (e.g., certain marketing communications; optional recordings depending on your configuration and applicable law).
• Legal obligations: to comply with applicable laws (e.g., accounting, security, or lawful requests).

We may share personal data with:

• Service providers that help us run the Service (hosting, analytics, email delivery, customer support tooling, payment processors, telephony providers, and AI model providers).
• Professional advisors (lawyers, auditors) when necessary.
• Authorities if required to comply with law or valid legal requests.
• Corporate transactions (e.g., merger or acquisition) subject to appropriate safeguards.

We do not sell your personal data.

The Service uses AI models to generate agent responses and actions. To do this, we may transmit relevant portions of your inputs (e.g., transcripts, messages, or knowledge base snippets) to AI model providers acting as our processors/subprocessors.

Training: Unless explicitly stated in your plan or a separate written agreement, we do not use your Customer Content or agent interaction data to train our own general-purpose models. Third-party model providers may have their own policies; we aim to configure providers in a way that limits use of customer data for training where available.

We may use cookies and similar technologies to keep you logged in, remember preferences, and measure website performance. You can control cookies through your browser settings. Some features may not function without cookies.

We retain personal data only as long as necessary for the purposes described in this policy, including to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the data type (e.g., billing records may be retained longer for accounting/legal requirements).

We use administrative, technical, and organizational measures designed to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your personal data may be processed in countries other than your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.

Depending on your location, you may have rights to:

• access your personal data;
• correct inaccurate data;
• delete your data;
• object to or restrict processing;
• data portability (where applicable);
• withdraw consent (where processing is based on consent).

To exercise rights, contact support@textcontent.ai. You may also have the right to lodge a complaint with a supervisory authority.

If you use the Service on behalf of an organization, your organization may be the data controller of personal data processed through the Service, and we may act as a processor on your behalf. We may offer a Data Processing Agreement (DPA) upon request.

The Service is not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal data from children. If you believe a child provided us with personal data, contact us and we will take appropriate steps.

We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest version. If changes are material, we may provide additional notice through the Service or by email.

Questions about privacy? Contact support@textcontent.ai.